Training process

How we work

Our sales team are the first point of contact for all enquiries. The sales team are trained to listen and respond to your training needs. Where required, the team are trained to advise and recommend courses. In the event you would like to talk to one of the training team about a course, then we can arrange this for you.

Booking

If you are certain what you need then booking a course is quick and easy: Your account manager will email or fax a booking form with all the necessary course information on it. To confirm your course, simply sign and fax-back the booking form to the number at the top.

Following agreement with your LSA Training account manager, or one of our training team, you will be faxed or emailed a course Booking Form showing all the details of the course including date, location, and price and course specific details. To confirm your course booking, you will need to sign and fax-back the order to your account manager.

Your booking form is received by your account manager

When your course booking is entered onto our system by our Administration Team, you will receive a confirmation email showing the details of your booking.

Our courses Customer Service Team are responsible for sending out your course Joining Instructions 3-4 weeks before your course date. Joining Instructions have all the details of the booking including venue directions, delegate’s name(s).

Customer Services can be contacted on 0203 371 0546 Monday – Saturday 9.30am – 5.30pm.

On the day of your course you will be asked to sign in before starting you course.

At the end of the course, all delegates are asked to complete a course evaluation form